Every agency has its own process, but approach involves gathering information about the client's business, goals, and target audience; performing market research; creating a strategy; and then executing on that strategy through various tactics and campaigns.

Success metrics can vary depending on the goals of the project, but some common metrics that we use includes website traffic, conversion rates, social media engagement, and lead generation.

We use latest project management tools and methodologies, such as agile development or the waterfall model, to ensure that projects stay on track and on budget.

Communication is a key aspect of any successful project. We generally use a variety of methods to communicate with our clients, including email, phone, video conferencing and in-person meetings.

Most digital agencies should be able to provide references or case studies from past clients. These can be a valuable resource for understanding the agency's work and approach. Like others we can provide references or case studies from our numerous past clients.